Westend Subaru · Day 14 of 26 selling days
ServiceQuiet
ELR $131 against a $142 door; RO count a hair light, nothing structural.
Gross MTD
$45K
Plan MTD
$47K
vs plan
−$2K
Analyst read
ELR $131 against a $142 door — 7.7% under, inside the healthy band — with labor gross at 69% and hours per RO steady at 2.2. The $2K plan miss is traffic: 512 ROs at Day 14, about 2% light, which Pete Vance reads as June travel season, not a process problem. Absorption at 79% is a point better than T90 and above the NCM line.
Key measures
Hover any metric for the exact formula behind itEffective labor rate
$131/hr+$1 vs T90
BaselineT90 $130
BenchmarkWithin 5–10% of $142 door rate
Hours per RO
2.2flat vs T90
BaselineT90 2.2
Labor gross %
69%flat vs T90
BaselineT90 69%
Benchmark~70%
ROs written MTD
512−2% vs T90 pace
BaselineT90 pace 522
Fixed absorption
79%+1 pt vs T90
BaselineT90 78%
Benchmark~77.5% NCM benchmark; 100% aspirational
The people
Deltas vs the store's own T90| Person | ELR | Labor gross |
|---|---|---|
PVPete VanceService Manager | $131/hr+$1 vs T90 | 69%flat vs T90 |
EWErin WalshService Advisor | 2.4+0.2 vs T90 | $402+$14 vs T90 |
Recent repair orders
Straight from the DMS — the flags are the analyst's| Date | Description | Person | Pay type | Hours | Labor $ |
|---|---|---|---|---|---|
| Day 14 | RO #41283 · 2022 Outback — CVT service + rear brakes | Erin Walsh | Customer pay | 2.4 | $314 |
| Day 13 | RO #41276 · 2020 Forester — front wheel bearing | — | Warranty | 1.9 | $242 |
| Day 12 | RO #41269 · 2023 Crosstrek — 24-month service + alignment | Erin Walsh | Customer pay | 1.6 | $209 |
| Day 12 | RO #41260 · 2019 Ascent — valve cover gaskets | — | Customer pay | 3.8 | $498 |
Ask the analyst